unsold article Crating a successful answering script.

Creating a live answering service script is easier than you think.
First, make the script sound real and natural. Customers do not like contacting call centers with representatives that speak in a monotone voice. The call center script should have the speaker sound warm and inviting. Instruct the call center representative to smile when they pick-up the phone. The customer will hear the smile on their end and get the impression that this call center is ready and happy to help them.
The call center answering script should also be in plainspoken English. There should be no technical or business terms, no slang, and no filler words. Every word must count and be straight and to the point. The customer's time is precious and they do not have time to listen to a speech.
Make sure that every call center representative can pronounce the company name and products that are offered without mistakes. This can take some practice but it should become easier over time. It would be a shame if a customer called and had to listen to a representative struggle with product names over the phone. This might indicate to the caller that the person on the other end is reading an answering script, and hang up.
Have a simple greeting.
Try not to answer with, "good morning" or "good afternoon" since the time may be different for the caller.
The operator should thank the person on the other end for their call and ask how they may assist them or direct the call.
Pronounce things properly.
The opening in the live answering service script should be one or two sentences long.
The call center script should also be easy to say, be sure to keep the script sentences brief and to the point. If while reading the operator becomes out of breath then the copy needs to be edited while still keeping its full meaning.
Do not be afraid to change and revise the call center script. After time, your call center representatives may get used to the routine and say it without any emotion; Do not allow that to happen. Change the greeting, the ending or rephrase a few words. Doing this will keep the representatives on their toes and it will keep the call center script sounding fresh and new. Call into the call center and check to make sure the script is being read correctly.